Getting started
Add your first location
A location is one physical place — a shop, a branch, a surgery, a single restaurant. Almost everything else in the product hangs off one: queues, opening hours, staff access, wait estimates and every time you see displayed.
Adding a location
Go to Locations in the account view and choose Add location.
Needs the permission locations.create (create locations). Owners and Admins have every permission by default.
Name it the way your team refers to it
“Camden” or “High Street” rather than the full postal address. Customers see this name when a chain has more than one branch, so it needs to be recognisable to them too.
Enter the address
Start typing and pick from the suggestions — that fills the address in and records the coordinates at the same time. The coordinates are what make distance-based features work, so an address typed by hand without picking a suggestion is worth going back and re-selecting.
Set the time zone
This is the single most consequential field on the form. It decides what “today” means for this branch, when its opening hours start and end, what time a booking confirmation says, and when a scheduled report runs. It defaults from the country you gave during setup — check it anyway.
Save, then set the opening hours
A new location has no hours, and without them customers can join at any hour of the day or night. Open the location and set them under Location settingsLocation details.
Why the time zone matters more than it looks
Every timestamp is stored in universal time and converted for display. The location's time zone is what it converts to. That means a branch in Dublin and a branch in Lisbon can sit in the same account, each showing its own staff and its own customers the right local time, with no shared “company clock” to get wrong.
It also means a wrong time zone is not a cosmetic problem. Opening hours would apply at the wrong moment, daily figures would be cut at the wrong midnight, and reminders would arrive an hour out. Time zones and local days covers this in full.
More than one location
Chains are supported from the start rather than bolted on. Every location keeps its own hours, queues, settings and waitlist, while customers, services, resources and billing are shared across the organisation.
The dashboard has two modes — an account view covering every branch, and a location view for one. The sidebar changes between them — how Queue Join works explains what each one shows.
Locations are limited by plan
Free and Starter cover one location. Growth, Business and Enterprise raise that, and Enterprise can buy further locations as an add-on. The limit is applied when you try to add one, not just drawn on a chart — see plans and billing.
Limiting staff to one branch
Somebody who works at one branch does not need to see the rest. When you invite them you can restrict them to specific locations, and that restriction is applied everywhere — the waitlist they see, the customers they can act on, and the alerts they can subscribe to. A notification rule can never widen it. Team and roles covers how.